Privacy Policy

At Sync Sound Australia, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information that applies to our services, and your choices about the collection and use of your information.

1. Information We Collect

We collect different types of information to provide and improve our services to you.

1.1. Personal Information You Provide to Us

We collect personal information you voluntarily provide to us when you interact with our services, such as when you:

• Create an account or register for our services.
• License music, request sound design services, or engage with artist representation.
• Subscribe to our newsletters or news content.
• Participate in surveys, contests, or promotions.
• Contact us for support, inquiries, or feedback.
• Engage in royalty management activities.

This information may include:

• Name, company name, and job title.
• Contact information (e.g., email address, phone number, physical address).
• Payment information (processed securely by third-party payment processors).
• Details about your project requirements for music licensing or sound design.
• Information related to artist representation and royalty management.

1.2. Information We Collect Automatically

When you access or use our online platform, we automatically collect certain information about your device and usage, including:

• IP address, browser type, and operating system.
• Referrer URLs and pages viewed on our site.
• Time and date of access.
• Usage patterns and interaction with our content, such as live music streams.

We may use cookies and similar tracking technologies to collect this information. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our services, including music licensing, sound design, and artist representation.
• Process transactions and manage your accounts.
• Communicate with you, including sending service updates, newsletters, marketing and promotional materials.
• Resolve disputes and troubleshoot problems.
• Analyse how you use our services to improve functionality and user experience.
• Create and disseminate news content focusing on music industry trends and event coverage.
• Comply with legal obligations and enforce our terms and policies.

3. Disclosure of Your Information

We may disclose your information to third parties in the following circumstances:

• Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analytics, email delivery, and customer support.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Protection of Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving threats to the safety of any person, or as evidence in litigation in which we are involved.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

4. Data Security

We implement reasonable technical and organisational measures designed to protect your personal information from unauthorised access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Access: The right to request copies of your personal data.
• Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.
• Erasure: The right to request that we erase your personal data under certain conditions.
• Restriction of Processing: The right to request that we restrict the processing of your personal data under certain conditions.
• Object to Processing: The right to object to our processing of your personal data under certain conditions.
• Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below.

6. Third-Party Websites

Our online platform may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of these third parties.

7. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, your privacy rights, or our data practices, please contact us:

Sync Sound Australia
142 Flinders Lane, Level 3, Suite 301,
Melbourne, VIC,
3000,
Australia